You can place an order directly on our website by adding items to your cart and completing the checkout process. We accept prepaid orders through the available payment methods at checkout.

Yes. Customers who pay Rs. 300 in advance at the time of checkout are eligible for Free Shipping across Pakistan. Free shipping is fulfilled via our courier partners: TCS, Leopard Courier, PostEx, and M&P. This offer applies only to prepaid orders and does not apply to cash-on-delivery (COD).

Standard shipping charges (for non-advance orders) are Rs. 300, and estimated delivery time is 3–4 working days nationwide. Same-day delivery is available only in Lahore and Islamabad at a charge of Rs. 500.

We ship with reliable local partners: TCS, Leopard Courier, PostEx, and M&P. The courier used may vary depending on location and service availability.

You can request a change or cancellation within 24 hours of placing your order by contacting us at info.cartsnova@gmail.com or via WhatsApp at 03043355455. If the order has already been dispatched, cancellation may not be possible.

We offer returns according to our Return Policy. Items must be unused, in original packaging, and returned within the eligible time frame. Prepaid customers who qualify for free shipping (Rs. 300 advance) follow the same return process.

If you receive a damaged, defective, or incorrect item, contact us immediately at info.cartsnova@gmail.com with photos and your order details. We will arrange a replacement, exchange, or refund as per policy.

You can track your order using your order number and email. After dispatch, tracking details are shared via SMS or email when available.

All applicable taxes in Pakistan are included at checkout. Any additional courier or remote-area charges (if applicable) will be informed in advance.

CARTSNOVA
Email: info.cartsnova@gmail.com
Phone / WhatsApp: 03043355455
Address: Office No. G-5, Ground Floor, Fareed Chamber, Saddar, Karachi, Pakistan